SHIPPING POLICY

LOCAL PICKUP

We offer in-store pickup for orders placed through our website.

Local pickup is available Monday through Friday, from 10:00 AM to 6:00 PM, during our regular business hours.

Standard orders are typically processed within 24 hours.

Orders that include custom services such as sewing, alterations, nametapes, nameplates, or other customized work typically require approximately 2–5 business days for completion.

Once your order is completed and ready for pickup, we will notify you by text message.

Please wait until you receive a text message confirming that your order is ready before coming to the store for pickup.

 

SHIPPING

Once an order is received, standard items that do not require sewing or customization are typically shipped within 2–3 business days.

Orders that require sewing or customization, including patrol caps, military uniforms, or other altered items, are typically shipped within 2–5 business days.

Processing may take longer if the requested item, color, or size is temporarily out of stock or unavailable.

Once your order has been shipped, delivery typically takes approximately 3–5 business days, depending on the shipping carrier, shipping service, destination, and other circumstances outside of our control.

Orders placed on Saturdays, Sundays, or public holidays will begin processing on the following Monday or the first business day after the holiday.

Once your order ships, a tracking number will be provided by email.

 

APO / FPO / DPO MILITARY & DIPLOMATIC SHIPPING

Kim’s #1 Sewing currently does not offer standard international shipping to residential or commercial addresses outside the United States.

However, we do ship through USPS to eligible U.S. military and diplomatic addresses overseas, including:

  • APO – Army/Air Post Office
  • FPO – Fleet Post Office
  • DPO – Diplomatic Post Office
  • Military address designations AE, AP, and AA

Customers stationed overseas must provide an eligible APO, FPO, or DPO mailing address.

We do not currently ship directly to standard residential or commercial addresses in South Korea, Germany, Japan, or other foreign countries.

APO / FPO / DPO Address Requirements

When entering a military or diplomatic mailing address, please make sure all required information is complete and accurate, including, when applicable:

  • Recipient’s full name
  • Unit / PSC / CMR information
  • Box number
  • APO / FPO / DPO designation
  • AE / AP / AA designation
  • Correct ZIP Code

Military Mail Delivery Time

Military mail may take significantly longer than standard domestic shipping.

In some cases, delivery may take several weeks, and tracking information may become limited after the package enters the military postal system.

Due to recent issues involving incomplete, incorrectly formatted, or automatically modified military addresses, Kim’s #1 Sewing may contact you before shipment to verify your APO/FPO/DPO address.

If we contact you regarding your military address, please respond promptly so that we can avoid unnecessary shipping delays, misdelivery, or returned packages.

 

DELAYED OR LOST ORDERS

All shipped orders include a tracking number from the applicable shipping carrier, primarily USPS or UPS.

Once an order has been accepted by the shipping carrier, the transportation and delivery of the package are handled by that carrier.

! IMPORTANT !

Kim’s #1 Sewing is not responsible for shipping delays, lost packages, misrouting, misdelivery, or other delivery problems caused by USPS, UPS, or another shipping carrier after the package has been accepted by the carrier.

Estimated delivery times are provided for reference only and are not guaranteed delivery dates.

This is especially important for APO/FPO/DPO military shipments, where delivery times and tracking availability may be affected after the package enters the military postal system.

If your package does not arrive within the expected delivery period or appears to be lost, please contact us.

Although we cannot guarantee or control the carrier’s delivery process, we will assist you with reporting the issue to USPS, UPS, or the applicable shipping carrier and provide available shipment information when necessary.

 

WRONG OR INCOMPLETE ADDRESS

Please carefully review and verify your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to Kim’s #1 Sewing because the customer provided an incorrect, incomplete, or undeliverable address, the customer will be responsible for all additional shipping costs required to resend the package to a corrected address.

! IMPORTANT !

Kim’s #1 Sewing is not responsible for packages that are lost, delayed, misdelivered, or returned because the shipping address provided by the customer was incorrect or incomplete.

For APO/FPO/DPO orders, please pay particular attention to your:

  • Unit / PSC / CMR information
  • Box number
  • APO / FPO / DPO designation
  • AE / AP / AA designation
  • ZIP Code
  • Recipient name

If we contact you to verify an address, we may hold the shipment until the address has been confirmed.

 

RETURN POLICY

We offer a 30-day return policy for eligible non-customized merchandise.

Eligible items may be returned within 30 days of receipt as long as they are in the same condition in which they were received.

New merchandise must be returned unworn, unused, and in its original condition.

For eligible domestic returns, Kim’s #1 Sewing may provide a prepaid return shipping label.

We do not reimburse return shipping costs unless the return shipping label or shipping method was specifically authorized or provided by Kim’s #1 Sewing.

CUSTOM, SEWN & ALTERED ITEMS ARE FINAL SALE

All customized, sewn, embroidered, or altered items are FINAL SALE and cannot be returned or exchanged.

This includes, but is not limited to:

  • Patrol caps with rank, nametapes, cat eyes, tabs, patches, or other items sewn onto them
  • Military uniforms that have been sewn, altered, tailored, or customized
  • Military uniforms with patches, ranks, badges, nametapes, tabs, or other insignia attached
  • Custom nametapes
  • Custom nameplates
  • Personalized or specially made products
  • Any merchandise that has been modified specifically according to the customer’s request

! IMPORTANT !

Once sewing, alteration, embroidery, or customization has been performed on a patrol cap, military uniform, or other item, that item cannot be returned or exchanged.

If you believe Kim’s #1 Sewing made an error in the sewing, alteration, customization, or fulfillment of your order, please contact us with photos and your order information.

We will review the issue and determine the appropriate solution.

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